in the business of service

Be Our Guest

In Orlando, it’s our business to make companies here and everywhere operate, perform and succeed at the top of their industry. The region has long cultivated a reputation for customer service excellence, drawing in part on workforce skills honed through the local hospitality industry.

The over 90 contact centers in the region provide services to a variety of industries including transportation, technology, banking, insurance, healthcare, retail and the hospitality sector. Professional services companies will benefit from this talent pool experienced in a wide range of business areas, providing an unmatched opportunity for growth and success.

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    No. 1 in the Country for Job Growth

    U.S. Dept. of Labor, Bureau of Labor Statistics, 2015-2018

  • 500+ People Per Week Added to the Population

    U.S. Census Bureau, 2019

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    No. 4 Best Tax Climate in the U.S.

    Tax Foundation, 2020

WE’RE KNOWN BY THE COMPANIES WE KEEP

Featured Companies

80 percent of workers in Orlando are employed outside of the leisure and hospitality industry. We’re a little more corporate than you might think.

Alight

Alight

Company: Alight

Company Size (Employees): 1000-5000

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Booking.com

Booking.com

Company: Booking.com

Industry: Professional and Business Services

Company Size (Employees): 500-1000

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BNY Mellon

BNY Mellon

Company: BNY Mellon

Industry: Professional and Business Services, Financial Technology

Company Size (Employees): 1000-5000

Charles Schwab

Charles Schwab

Company: Charles Schwab

Company Size (Employees): 100-500

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Chase Card Services

Chase Card Services

Company: Chase Card Services

Company Size (Employees): 1000-5000

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Charter Communications (Spectrum)

Charter Communications (Spectrum)

Company: Charter Communications (Spectrum)

Phone: (407) 210-3188

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Company:

Westgate Resorts (Central Florida Investments)

Westgate Resorts (Central Florida Investments)

Company: Westgate Resorts (Central Florida Investments)

Industry: Leisure and Hospitality

Company Size (Employees): 5000-10000

Featured Shared Service Operations

Shared Service facilities allow companies to avoid duplication of effort and streamline operations to work more efficiently, thereby reducing the cost of doing business. Local companies provide a variety of shared services including financial, human resources, IT, legal and logistics for both internal operations and externally for a variety of global-scale industries. 

Signature Flight Support

Signature Flight Support

Company: Signature Flight Support

Industry: Aviation and Airlines

Company Size (Employees): 0-50

Siemens Energy

Siemens Energy

Company: Siemens Energy

Phone: (407) 736-2000

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Oracle

Oracle

Company: Oracle

Phone: (407) 458-1200

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Walt Disney Parks & Resorts

Walt Disney Parks & Resorts

Company: Walt Disney Parks & Resorts

Phone: (407) 828-2474

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Featured Back Office and Customer Service Operations

Orlando’s diverse and multilingual population combined with a strong workforce trained in world-class customer experiences makes it an obvious choice for a many back office and service-related company functions. These types of offices range from technical support to contact and retention centers.

ADP

ADP

Company: ADP

Industry: Professional and Business Services

Phone: (407) 571-4247

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Deloitte

Deloitte

Company: Deloitte

Industry: Professional and Business Services

Company Size (Employees): 1000-5000

Marriott Vacations Worldwide

Marriott Vacations Worldwide

Company: Marriott Vacations Worldwide

Industry: Professional and Business Services

Company Size (Employees): 5000-10000

Verizon

Verizon

Company: Verizon

Phone: (212) 395-1000

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Featured Financial Services Operations

Orlando houses a variety of financial services operations which consist of retail banks, back office and processing centers, customer support centers, CPA and accounting firms, fintech companies, wealth management and investment advisory services and more.

Bank of America/Merrill

Bank of America/Merrill

Company: Bank of America/Merrill

Industry: Professional and Business Services

Company Size (Employees): 1000-5000

Phone: (407) 839-2617

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Synchrony

Synchrony

Company: Synchrony

Industry: Professional and Business Services

Company Size (Employees): 100-500

Truist

Truist

Company: Truist

Phone: (407) 237-5778

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Wells Fargo

Wells Fargo

Company: Wells Fargo

Phone: (612) 667-1234

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"Orlando truly surprised us that they had the qualities we needed. Now that we’re there, Orlando has absolutely proved itself. "

– Karan Mehra, Director of Finance at Verizon

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more than just characters

Workforce & Talent Pool

Orlando boasts a young, well-educated and diverse workforce with more than 1.2 million people. With an annual population growth rate of 2.3 percent and labor force growth rate of 3.5 percent, Orlando is among the nation’s fastest-growing population and employment markets, ensuring a strong and stable labor pool for well into the future.

Business Administration

From graduates to senior level talent, Orlando has a wealth of expertise in business administration and business service related functions. From UCF’s College of Business Administration to one of the nation’s only Doctorate in Business Administration programs at the Rollins College Crummer Graduate School of Business, the talent here is qualified, dedicated, and means business.

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    242,976 Employed in Business, Management & Administration

    Jobs EQ, Q1 2020

  • 25,485 Annual Graduates in Business Related Degrees within 100 Miles

    JobsEQ, 2020

  • Over 2,000 Annual Graduates from the UCF College of Business

https://business.ucf.edu/

University of Central Florida (UCF)

Established in 1968, UCF College of Business offers degrees at the bachelor’s, master’s, doctoral and executive levels including the prestigious Professional Selling Track program.

College of Business

https://crummer.rollins.edu/

Rollins College

Rollins is ranked the No. 1 MBA program in Florida and includes one of only 29 Doctorate in Business Administration (D.B.A.) programs in the U.S.

Crummer Graduate School of Business

https://valenciacollege.edu/

Valencia College

Valencia College offers five A.S. degrees in related Business Administration fields. These programs are designed for students who seek immediate employment in the field of business administration.

Business, Management and Administration Division

Entrepreneurship

Whether its starting a new venture or gaining the skills needed to grow and success in business, the Orlando market is full of self-starters looking to grow and add value to corporation of every size and function.

  • No. 14 Large Metro for Self Employment

    U.S. Census Bureau, 2017

  • 8 Entreprenuership Degrees Within 100 Mile Radius of Orlando

https://www.seminolestate.edu/entrepreneurship

Seminole State College of Florida

Seminole State College’s Center for Business, Legal and Entrepreneurship teach how to transform ideas into a thriving businesses.

Center for Business, Legal and Entrepreneurship

https://cie.ucf.edu/

University of Central Florida

UCF CIE houses all of the university’s renowned organizations and programs that support innovation and entrepreneurship.

Center for Innovation and Entreprenuership (CIE)

Serving up savings like sunshine

Cost of Living

In Orlando, your dollars go far beyond where it goes elsewhere.

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BUILD OR RENT YOUR CASTLE

Featured Properties

Orlando is a cost-effective location, whether you plan to build, buy or lease. 

Lake Mary

Lake Mary is a hub for professional service and financial technology companies, home to offices including Deloitte’s U.S. Technology Delivery Center and Verizon’s Center for Excellence.

SouthPark

SouthPark Center is Orlando’s premier office park and is the home of many leading national and international companies. SouthPark consists of 13 Class A office buildings totaling 1.54 million square feet, located on a beautifully landscaped 162-acre campus.

Orlando. You don’t know the half of it.

Other Focus Areas

Connect With a Subject Matter Expert

Get with touch with Tracy Turk to learn more about how Orlando can support your talent and workforce needs.

Call her today: 407.902.0203

Get the Business Services Industry Brief

Download an overview of Orlando’s business services sector.

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