in the business of service

Professional & Business Services

In Orlando, it’s our business to make companies here and everywhere operate, perform and succeed at the top of their industry. The region has long cultivated a reputation for customer service excellence, drawing in part on workforce skills honed through the local hospitality industry.

The over 90 contact centers in the region provide services to a variety of industries including transportation, technology, banking, insurance, healthcare, retail and the hospitality sector. Professional services companies will benefit from this talent pool experienced in a wide range of business areas, providing an unmatched opportunity for growth and success.

Connect with an Expert

Tracy Garcia, CEcD, MEDP

Senior Director, Economic Development

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    No. 2 in the Country for Job Growth

    U.S. Bureau of Labor Statistics, 2023

  • 1000+ People per Week Added to the Population

    U.S. Census Bureau

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    No. 4 Best Tax Climate in the U.S.

    Tax Foundation, 2022


80 percent of workers in Orlando are employed outside of the leisure and hospitality industry. We’re a little more corporate than you might think.


Company: Alight

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BNY Mellon

BNY Mellon operates nine business units in Orlando and employs over 1,300 people in the region.

Company: BNY Mellon

Industry: Financial Technology, Professional and Business Services

Company Size (Employees): 1000-5000

Charles Schwab

Company: Charles Schwab

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Chase Card Services

Company: Chase Card Services

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Charter Communications

Company: Charter Communications

Phone: (407) 210-3188

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Company: Concentrix

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Westgate Resorts (Central Florida Investments)

Company: Westgate Resorts (Central Florida Investments)

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Shared Service facilities allow companies to avoid duplication of effort and streamline operations to work more efficiently, thereby reducing the cost of doing business. Local companies provide a variety of shared services including financial, human resources, IT, legal and logistics for both internal operations and externally for a variety of global-scale industries. 

Signature Flight Support

Company: Signature Flight Support

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Company: Siemens

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Company: Verizon

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Walt Disney Parks & Resorts

Company: Walt Disney Parks & Resorts

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Orlando’s diverse and multilingual population combined with a strong workforce trained in world-class customer experiences makes it an obvious choice for a many back office and service-related company functions. These types of offices range from technical support to contact and retention centers.


Company: ADP

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Company: Deloitte

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Marriott Vacations Worldwide

Company: Marriott Vacations Worldwide

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Company: Oracle

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Orlando houses a variety of financial services operations which consist of retail banks, back office and processing centers, customer support centers, CPA and accounting firms, fintech companies, wealth management and investment advisory services and more.

Bank of America/Merrill

Company: Bank of America/Merrill

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Company: Synchrony

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Company: Truist

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Wells Fargo

Company: Wells Fargo

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"Orlando truly surprised us that they had the qualities we needed. Now that we’re there, Orlando has absolutely proved itself. "

– Karan Mehra, Director of Finance at Verizon

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Workforce & Talent Pool

Orlando boasts a young, well-educated and diverse workforce with more than 1.2 million people. With an annual population growth rate of 2.3 percent and labor force growth rate of 3.5 percent, Orlando is among the nation’s fastest-growing population and employment markets, ensuring a strong and stable labor pool for well into the future.

Business Administration

From graduates to senior level talent, Orlando has a wealth of expertise in business administration and business service related functions. From UCF’s College of Business Administration to one of the nation’s only Doctorate in Business Administration programs at the Rollins College Crummer Graduate School of Business, the talent here is qualified, dedicated, and means business.

  • Over 2,000 Annual Graduates from the UCF College of Business

    University of Central Florida, 2021-22 Academic Year

University of Central Florida (UCF)

Established in 1968, UCF College of Business offers degrees at the bachelor’s, master’s, doctoral and executive levels including the prestigious Professional Selling Track program.

College of Business

Rollins College

Rollins is ranked the No. 1 MBA program in Florida and includes one of only 29 Doctorate in Business Administration (D.B.A.) programs in the U.S.

Crummer Graduate School of Business

Valencia College

Valencia College offers five A.S. degrees in related Business Administration fields. These programs are designed for students who seek immediate employment in the field of business administration.

Business, Management and Administration Division


Whether its starting a new venture or gaining the skills needed to grow and success in business, the Orlando market is full of self-starters looking to grow and add value to corporation of every size and function.

  • No. 25 Large Metro for Self Employment

    U.S. Census Bureau, 2021

  • 8 Entreprenuership Degrees Within 100 Mile Radius of Orlando

Seminole State College of Florida

Seminole State College’s Center for Business, Legal and Entrepreneurship teach how to transform ideas into a thriving businesses.

Center for Business, Legal and Entrepreneurship

University of Central Florida

UCF CIE houses all of the university’s renowned organizations and programs that support innovation and entrepreneurship.

Center for Innovation and Entreprenuership (CIE)

Serving up savings like sunshine

Cost of Living

In Orlando, your dollars go far beyond where it goes elsewhere.

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Orlando is a cost-effective location, whether you plan to build, buy or lease. 

Lake Mary

Lake Mary is a hub for professional service and financial technology companies, home to offices including Deloitte’s U.S. Technology Delivery Center and Verizon’s Center for Excellence.


SouthPark Center is Orlando’s premier office park and is the home of many leading national and international companies. SouthPark consists of 13 Class A office buildings totaling 1.54 million square feet, located on a beautifully landscaped 162-acre campus.

Orlando. Unbelievably Real.

Other Focus Areas

Download Sector Brief

Corporate Relocation Contact

Connect With a Subject Matter Expert

Get in touch with Tracy Garcia, Senior Director of Economic Development, for additional information including customized talent data and tailored space recommendations.

Call today: 407.902.0214

Get the Business Services Industry Brief

Download an overview of Orlando’s business services sector.

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Get the Orlando Business Services Brief

News About Business Services

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