in the business of service
Be Our Guest
In Orlando, it’s our business to make companies here and everywhere operate, perform and succeed at the top of their industry. The region has long cultivated a reputation for customer service excellence, drawing in part on workforce skills honed through the local hospitality industry.
The over 90 contact centers in the region provide services to a variety of industries including transportation, technology, banking, insurance, healthcare, retail and the hospitality sector. Professional services companies will benefit from this talent pool experienced in a wide range of business areas, providing an unmatched opportunity for growth and success.
No. 1 in the Country for Job Growth
U.S. Dept. of Labor, Bureau of Labor Statistics, 2015-2018
500+ People Per Week Added to the Population
U.S. Census Bureau, 2019
No. 4 Best Tax Climate in the U.S.
Tax Foundation, 2020
WE’RE KNOWN BY THE COMPANIES WE KEEP
80 percent of workers in Orlando are employed outside of the leisure and hospitality industry. We’re a little more corporate than you might think.
Company: BNY Mellon
Industry: Financial Technology, Professional and Business Services
Company Size (Employees): 1000-5000
Westgate Resorts (Central Florida Investments)
Company: Westgate Resorts (Central Florida Investments)
Industry: Leisure and Hospitality
Company Size (Employees): 5000-10000
Featured Shared Service Operations
Shared Service facilities allow companies to avoid duplication of effort and streamline operations to work more efficiently, thereby reducing the cost of doing business. Local companies provide a variety of shared services including financial, human resources, IT, legal and logistics for both internal operations and externally for a variety of global-scale industries.
Signature Flight Support
Company: Signature Flight Support
Industry: Aviation and Airlines
Company Size (Employees): 0-50
Featured Back Office and Customer Service Operations
Orlando’s diverse and multilingual population combined with a strong workforce trained in world-class customer experiences makes it an obvious choice for a many back office and service-related company functions. These types of offices range from technical support to contact and retention centers.
Featured Financial Services Operations
Orlando houses a variety of financial services operations which consist of retail banks, back office and processing centers, customer support centers, CPA and accounting firms, fintech companies, wealth management and investment advisory services and more.
more than just characters
Workforce & Talent Pool
Orlando boasts a young, well-educated and diverse workforce with more than 1.2 million people. With an annual population growth rate of 2.3 percent and labor force growth rate of 3.5 percent, Orlando is among the nation’s fastest-growing population and employment markets, ensuring a strong and stable labor pool for well into the future.
From graduates to senior level talent, Orlando has a wealth of expertise in business administration and business service related functions. From UCF’s College of Business Administration to one of the nation’s only Doctorate in Business Administration programs at the Rollins College Crummer Graduate School of Business, the talent here is qualified, dedicated, and means business.
242,976 Employed in Business, Management & Administration
Jobs EQ, Q1 2020
25,485 Annual Graduates in Business Related Degrees within 100 Miles
Over 2,000 Annual Graduates from the UCF College of Business
University of Central Florida (UCF)
Established in 1968, UCF College of Business offers degrees at the bachelor’s, master’s, doctoral and executive levels including the prestigious Professional Selling Track program.
College of Business
Rollins is ranked the No. 1 MBA program in Florida and includes one of only 29 Doctorate in Business Administration (D.B.A.) programs in the U.S.
Crummer Graduate School of Business
Full Sail University
Full Sail offers two undergraduate business degrees as well as five graduate programs.
Seminole State College of Florida
Seminole State offers a number of Business Administration degrees including A.A., A.S., B.S. and related certifications.
Business Administration Programs
Valencia College offers five A.S. degrees in related Business Administration fields. These programs are designed for students who seek immediate employment in the field of business administration.
Business, Management and Administration Division
Whether its starting a new venture or gaining the skills needed to grow and success in business, the Orlando market is full of self-starters looking to grow and add value to corporation of every size and function.
No. 14 Large Metro for Self Employment
U.S. Census Bureau, 2017
8 Entreprenuership Degrees Within 100 Mile Radius of Orlando
Full Sail University
Full Sail’s Innovation & Entreprenuership M.S. degree program focuses on the skills needed to turn novel concepts into reality, with an emphasis on real-world projects.
Master’s of Science in Innovation & Entrepreneurship
This program is the first accredited social entrepreneurship major in the world.
Bachelor’s of Science in Business and Social Entrepreneurship
Seminole State College of Florida
Seminole State College’s Center for Business, Legal and Entrepreneurship teach how to transform ideas into a thriving businesses.
Center for Business, Legal and Entrepreneurship
University of Central Florida
UCF CIE houses all of the university’s renowned organizations and programs that support innovation and entrepreneurship.
Center for Innovation and Entreprenuership (CIE)
Serving up savings like sunshine
Cost of Living
In Orlando, your dollars go far beyond where it goes elsewhere.
BUILD OR RENT YOUR CASTLE
Orlando is a cost-effective location, whether you plan to build, buy or lease.
Lake Mary is a hub for professional service and financial technology companies, home to offices including Deloitte’s U.S. Technology Delivery Center and Verizon’s Center for Excellence.
Orlando. You don’t know the half of it.
Other Focus Areas
The home of happiness – we just call it home.
The most visited destination is also a FinTech hub.
Tech is one of the biggest tickets in town.
Connect With a Subject Matter Expert
Get with touch with Tracy Turk to learn more about how Orlando can support your talent and workforce needs.
Call her today: 407.902.0203
Get the Business Services Industry Brief
Download an overview of Orlando’s business services sector.