in the business of service

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In Orlando, it’s our business to make companies here and everywhere operate, perform and succeed at the top of their industry. The region has long cultivated a reputation for customer service excellence, drawing in part on workforce skills honed through the local hospitality industry.

The over 90 contact centers in the region provide services to a variety of industries including transportation, technology, banking, insurance, healthcare, retail and the hospitality sector. Professional services companies will benefit from this talent pool experienced in a wide range of business areas, providing an unmatched opportunity for growth and success.

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    #1 in the Country for Job Growth

    U.S. Dept. of Labor, Bureau of Labor Statistics, 2015-2018

  • 1,500+ People Per Week Added to the Population

    U.S. Census Bureau, 2017

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    No. 4 Best Tax Climate in the U.S.

    Tax Foundation, 2020

WE’RE KNOWN BY THE COMPANIES WE KEEP

Featured Companies

80 percent of workers in Orlando are employed outside of the leisure and hospitality industry. We’re a little more corporate than you might think.

Alight

Alight, a global outsourcing and consulting firm, operates its back office services and contact center in Orlando.

Alight

Company: Alight

No. of Employees in the Orlando region: 1000-5000

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Description: Alight, a global outsourcing and consulting firm, operates its back office services and contact center in Orlando. Alight’s back office facility and contact center provides HR consulting solutions that offer its clients a portfolio including consulting, benefits administration & HR business process outsourcing.

Booking.com

Booking.com operates an inbound customer service center and sales office in Orlando.

Booking.com

Company: Booking.com

Industry: Professional and Business Services

No. of Employees in the Orlando region: 500-1000

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Description: Booking.com operates an inbound customer service center and sales office in Orlando.

BNY Mellon

BNY Mellon operates nine business units in Orlando and employs over 1,300 people in the region.

BNY Mellon

Company: BNY Mellon

Industry: Professional and Business Services, Financial Technology

No. of Employees in the Orlando region: 1000-5000

Description: The Bank of New York Mellon Corporation (BNY Mellon) is an American worldwide banking and financial services holding company with nine business units in Orlando including sister company Pershing, LLC. Since the establishment of its southeast regional office in 2001, BNY has grown from 300 to over 1,300 employees today. The employees at the company’s southeast regional office primarily perform mutual fund accounting and securities servicing functions that rely upon state-of-the-art processing and telecommunications systems. In addition to being an operations center for securities services, the facility also serves as a contingency site for the bank’s other operations in the Northeast.

Charles Schwab

Charles Schwab serves its customers through a network service centers including one in Orlando.

Charles Schwab

Company: Charles Schwab

No. of Employees in the Orlando region: 100-500

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Description: Charles Schwab provides a broad array of financial services to over seven million individual investors, independent investment managers, retirement plans and institutions around the world. The company serves its customers domestically and internationally through a network of over 400 branches, offices, automated phone services and telephone service centers, including one in Orlando.

Chase Card Services

Chase Card Services offers both inbound customer service and collections for its credit card customers from its offices in Lake…

Chase Card Services

Company: Chase Card Services

No. of Employees in the Orlando region: 1000-5000

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Description: Chase Card Services offers both inbound customer service and collections for its credit card customers from its offices in Lake Mary.

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Concentrix

Concentrix operates a fully integrated, multi-channel customer contact center and state-of-the-art data center in Orlando.

Concentrix

Company: Concentrix

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Description: Concentrix is a global leader in integrated billing and customer and employee care services that operates a fully integrated, multi-channel customer contact center and state-of-the-art data center in Orlando.

Westgate Resorts (Central Florida Investments)

Central Florida Investments, Inc. and its subsidary Westgate Resorts is one of the largest privately held corporations in Orlando and…

Westgate Resorts (Central Florida Investments)

Company: Westgate Resorts (Central Florida Investments)

Industry: Leisure and Hospitality

No. of Employees in the Orlando region: 5000-10000

Description: Central Florida Investments, Inc. is one of the largest privately held corporations in Orlando with over $400 million in annual revenues. Founded in 1970 through a real estate development firm, starting from a small office in the family garage, the company today employs over 5,000 people and has grown into one of the largest timeshare companies in the world. Westgate Resorts operates a large reservation center in Orlando, specializing in complete vacation planning and reservation confirmation.

Featured Shared Service Operations

Shared Service facilities allow companies to avoid duplication of effort and streamline operations to work more efficiently, thereby reducing the cost of doing business. Local companies provide a variety of shared services including financial, human resources, IT, legal and logistics for both internal operations and externally for a variety of global-scale industries. 

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Walt Disney Parks & Resorts

Walt Disney World is the largest single site employer in the country at its Orlando location, housing the company’s divisional…

Walt Disney Parks & Resorts

Company: Walt Disney Parks & Resorts

Phone: (407) 828-2474

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Description: Walt Disney World is the largest single site employer in the country at its Orlando location, housing the company’s divisional headquarters and back office parks and resorts operations that includes engineering, design, IT, an animation studio and motion picture production lot, a reservation center, shared services for accounting and finance as well as many other operations required to run a ‘city within a city’.

Featured Back Office and Customer Service Operations

Orlando’s diverse and multilingual population combined with a strong workforce trained in world-class customer experiences makes it an obvious choice for a many back office and service-related company functions. These types of offices range from technical support to contact and retention centers.

ADP

In addition to its regional offices, ADP houses its back office operations in Maitland with over 1,600 employed in outsourced…

ADP

Company: ADP

Industry: Professional and Business Services

Phone: (407) 571-4247

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Description: In addition to its regional offices, ADP houses its back office operations in Maitland with over 1,600 employed in outsourced HR, benefits, payroll and compliance services.

Deloitte

In addition to its regional offices, one of three of Deloitte’s national U.S. Delivery Centers is located in Lake Mary….

Deloitte

Company: Deloitte

Industry: Professional and Business Services

No. of Employees in the Orlando region: 1000-5000

Description: In addition to its regional offices, one of three of Deloitte’s national U.S. Delivery Centers is located in Lake Mary. The facility provides third party multidisciplinary IT services as well as provide web design, software development and systems maintenance for the company.

Marriott Vacations Worldwide

Marriott Vacations Worldwide Corporation is headquartered in Orlando and operates several contact centers handling customer service, reservations, timeshare sales, vacation…

Marriott Vacations Worldwide

Company: Marriott Vacations Worldwide

Industry: Professional and Business Services

No. of Employees in the Orlando region: 5000-10000

Description: Marriott Vacations Worldwide Corporation is headquartered in Orlando and operates several contact centers handling customer service, reservations, timeshare sales, vacation ownership exchanges and vacation packages.

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Featured Financial Services Operations

Orlando houses a variety of financial services operations which consist of retail banks, back office and processing centers, customer support centers, CPA and accounting firms, fintech companies, wealth management and investment advisory services and more.

Bank of America/Merrill

Bank of America/Merril’s divisional headquarters employs over 1,700 in the region, providing full service retail, corporate and institutional banking operations…

Bank of America/Merrill

Company: Bank of America/Merrill

Industry: Professional and Business Services

No. of Employees in the Orlando region: 1000-5000

Phone: (407) 839-2617

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Description: Bank of America/Merril’s divisional headquarters in Orlando employs over 1,700 in the region, providing full service retail, corporate and institutional banking operations and back office financial services.

Synchrony

Synchrony Financial operates its back office payment processing center and two contact centers handling customer service and collections in Orlando.

Synchrony

Company: Synchrony

Industry: Professional and Business Services

No. of Employees in the Orlando region: 100-500

Description: Synchrony Financial operates its back office payment processing center and two contact centers handling customer service and collections in Orlando.

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Wells Fargo

Wells Fargo provides retail banking and back office financial services, employing nearly 1,800 in the Orlando region.

Wells Fargo

Company: Wells Fargo

Phone: (612) 667-1234

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Description: Wells Fargo provides retail banking and back office financial services, employing nearly 1,800 in the Orlando region.

"Orlando truly surprised us that they had the qualities we needed. Now that we’re there, Orlando has absolutely proved itself. "

– Karan Mehra, Director of Finance at Verizon

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Workforce & Talent Pool

Orlando boasts a young, well-educated and diverse workforce with more than 1.2 million people. With an annual population growth rate of 2.3 percent and labor force growth rate of 3.5 percent, Orlando is among the nation’s fastest-growing population and employment markets, ensuring a strong and stable labor pool for well into the future.

Business Administration

From graduates to senior level talent, Orlando as a wealth of expertise in business administration and business service related functions. From UCF’s College of Business Administration to one of the nation’s only Doctorate in Business Administration programs at the Rollins College Crummer Graduate School of Business, the talent here is qualified, dedicated, and means business.

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    242,976 Employed in Business, Management & Administration

    Jobs EQ, Q1 2020

  • 25,485 Annual Graduates in Business Related Degrees within 100 Miles

    JobsEQ, 2020

  • Over 2,000 Annual Graduates from the UCF College of Business

https://business.ucf.edu/

University of Central Florida (UCF)

Established in 1968, UCF College of Business offers degrees at the bachelor’s, master’s, doctoral and executive levels including the prestigious Professional Selling Track program.

College of Business

https://crummer.rollins.edu/

Rollins College

Rollins is ranked the No. 1 MBA program in Florida and includes one of only 29 Doctorate in Business Administration (D.B.A.) programs in the U.S.

Crummer Graduate School of Business

https://valenciacollege.edu/

Valencia College

Valencia College offers five A.S. degrees in related Business Administration fields. These programs are designed for students who seek immediate employment in the field of business administration.

Business, Management and Administration Division

Entrepreneurship

Whether its starting a new venture or gaining the skills needed to grow and success in business, the Orlando market is full of self-starters looking to grow and add value to corporation of every size and function.

  • No. 14 Large Metro for Self Employment

    U.S. Census Bureau, 2017

  • 8 Entreprenuership Degrees Within 100 Mile Radius of Orlando

https://www.seminolestate.edu/entrepreneurship

Seminole State College of Florida

Seminole State College’s Center for Business, Legal and Entrepreneurship teach how to transform ideas into a thriving businesses.

Center for Business, Legal and Entrepreneurship

https://cie.ucf.edu/

University of Central Florida

UCF CIE houses all of the university’s renowned organizations and programs that support innovation and entrepreneurship.

Center for Innovation and Entreprenuership (CIE)

Serving up savings like sunshine

Cost of Living

In Orlando, your dollars go far beyond where it goes elsewhere.

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BUILD OR RENT YOUR CASTLE

Featured Properties

Orlando is a cost-effective location, whether you plan to build, buy or lease. 

Lake Mary

Lake Mary is a hub for professional service and financial technology companies, home to offices including Deloitte’s U.S. Technology Delivery Center and Verizon’s Center for Excellence.

SouthPark

SouthPark Center is Orlando’s premier office park and is the home of many leading national and international companies. SouthPark consists of 13 Class A office buildings totaling 1.54 million square feet, located on a beautifully landscaped 162-acre campus.

Orlando. You don’t know the half of it.

Other Focus Areas

Connect With a Subject Matter Expert

Get with touch with Tracy Turk to learn more about how Orlando can support your talent and workforce needs.

Call her today: 407.902.0203

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